ADSL problems part 3

You know you’ve struck a cord with the general public when you get stopped in the street by people you’ve never met who ask you how your installation of ADSL is going.For those of you who haven’t seen my last couple of articles, I’ve been running a feature promoting the benefits of getting a high speed always on Internet connection (ADSL) and the difficulties that I personally have had in receiving it.

As the last word on this, BT have now decided that I am unable to get the ADSL service after weeks of continually changing their mind and they have no idea when I will be able to.I recently received a letter from Eddie Bent from E-Strategy Net who offered the following advice to those people in a similar position to myself:

“Dear Mr Holgate,

I am writing in response to your article in Saturdays edition of the Herald Express, titled BT confusion with ADSL.

In my experience of ADSL (5 years working for a couple of well known ISPs), BT are generally thought of as the last point of call for information regarding issues such as these.You might be better off speaking to a more customer focused ISP.It is a myth that BT staff are more knowledgeable simply because ISPs have to use their backbone.

With reference to your telephone number (01803 555981), it does appear that it is not yet recognised by BT as a valid number.There are usually two reasons for this; either it is a new telephone line/number or your telephony service is provided by another supplier (Eurobell for example).

The current situation regarding the rollout of ADSL is based, purely, on a pre-registration scheme.BT have looked at the exchanges that have yet to be enabled and have set a trigger level for registrations.For example, if the trigger level were set at 400 for TQ4 7QH, then you would require 400 definite requests for orders of ADSL before the exchange would be enabled.

This scheme is, in my opinion, a stalling opportunity.The trigger levels describe the level of subscribers required before BT can reach a break-even figure.In effect, they are unwilling to invest in any further exchanges unless there is a guarantee that they won’t make a loss.Good business sense perhaps, but this doesn’t assist with the governments objective that Great Britain will be a leader in e-business by 2005.

However, as the ADSL market is changing frequently, I would perhaps hold fire on ISDN and either wait until the end of the year or explore other options including wireless and satellite (a little more expensive though!).

I hope this information is of some assistance.My experience in this industry enables me to provide balanced and impartial advice, which appears to in demand judging by my inbox.

Kindest Regards, Eddie Bent (”

Eddie Bent makes some interesting points, especially that BT shouldn’t be considered the only choice when thinking about getting Broadband installed in your home.There are literally dozens of ISPs out there that are willing to supply you with broadband access and although the service they offer will still ultimately depend on BTs ability to provide an ADSL line in your area you may find that there customer service will be superior to that of BT.

For a list of broadband providers that support ADSL try visiting the following website - where you will see a list of all those that give you the ability to supply you at home, your business or those that are prepared to register your interest in the service to pass along to BT if your local area isn’t currently ADSL enabled.

I have summed up the benefits of ADSL over the past couple of weeks by recommending it to people who use the Internet a moderate to high amount although as I’ve experienced myself, a lot of people will not be able to receive the service.Check on their website and if you can get ADSL then I’ve seen it working and even in these early days it’s extremely fast so go ahead and order it.


About the Author - Chris Holgate works for Refresh Cartridges who supply a wide range of printer cartridges at the UK’s lowest prices.